🤖 BotSupport – AI Chatbot for E-commerce
Overview:
BotSupport is an AI-powered chatbot tailored for an online electronics store, designed to handle FAQs, product inquiries, order tracking, and return policies. It reduced the load on human agents and provided 24/7 support with natural, contextual conversations.
Key Features:
💬 Real-time chat with NLP understanding
📦 Trained on FAQs, product specs, and return policies
🎯 Escalation to human agent when needed
🔊 Voice & text integration with Twilio
📈 Analytics on customer queries and satisfaction
Tech Stack Used:
Python | Dialogflow | Twilio | FastAPI | GPT-4
Impact:
📉 Reduced support tickets by 45% in 2 months
📞 Average customer resolution time improved by 60%